Do I need to pay for duty/tax fees?
Depending on your location, you may be held responsible for customs and/or duties on your order. These fees are your responsibility and unfortunately designcustomproduct has no control over these costs. If you have questions about customs and duties fees please contact your local customs office. Please note, packages that are returned due to duties unpaid will be refunded upon receipt minus any fees to reimport the items. Shipping fees will not be refunded. In many cases, the cost to retrieve the items back to Feature will be more than the value of the actual product(s). In these cases, the package will be abandoned and there will not be any reimbursement. We will reach out to you before a package is abandoned to facilitate payment of duties/taxes so you can retrieve the item(s). This will also apply to any refused packages. Please note that refused packages are a choice by the buyer and that most chargeback and PayPal cases in these scenarios are successfully challenged by our customer service team. Please do your best to help us help you resolve these situations.
How can I track my order?
Once your order is shipped, we will send you an email with the corresponding information. After that you will be able to track your order at https://www.17track.net/en. Please allow 1-2 business days for tracking information to be available.
What if the package doesn’t arrive?
If you don’t get your package 60 days after it was shipped, please contact us at firstname.lastname@example.org. We’ll either resent a new one to you or give you a full refund.
What payment methods are accepted?
Will I have to pay taxes?
Each country has its own customs rules and policies. Please contact local customs for more information. If, in rare cases, import duties or taxes are charged, the customer is responsible for paying them.
Can I cancel or change my order?
If you would like to cancel or make change to your order, please contact us within 24 hours after you made the order. No cancellation or changes could be applied to the order once it goes into preparation for delivery.
I received a damaged item, What should I do?
We’re so sorry to hear your order arrived in less than perfect condition! In the unlikely event that you have received an item that is damaged or incorrect, please notify us immediately. We will work with you to arrange a return, replacement, refund or credit.
Is Your Site Secure?
Yes, designcustomproduct.com is a completely safe and secure shopping website. We use 256-bit encryption and the latest security technologies. We are also periodically verified as a secure online shopping website through various independent compliance agencies.