Shipping Information

SHIPPING POLICY

Your order will be processed during normal business hours. Orders usually ship within 12-24 hours. Tracking is provided via email as soon as your order ships. Business days do not include Saturdays, Sundays, or holidays. For example: You place an order on Monday that takes 2 business days to arrive. You do not count the day you ship as a business day, so your package would arrive on Wednesday, the second business day after the ship date. Please be advised that all expedited orders may take up to 24 hours for processing and dispatch.

Express and AIR shipping

Orders placed using express, overnight or expedited shipping services that are placed before 1pm est are shipped same day.

How Do I track My Order?

Once your order is shipped, we will send you an email with the corresponding information. After that you will be able to track your order at https://www.17track.net/en. Please allow 1-2 business days for tracking information to be available.

FULFILLMENT TIME:

We understand you are excited to receive your order, and so are we! However, we do ask that you allow up to 2 business days for our team to process your order upon confirmation of payment. Each order is hand picked by one of amazing warehouse team members and goes through a quality control inspection. All items are packaged and boxed then placed into shipping envelopes preparing the journey to you.

During sale periods and peak volumes during the holidays, we ask that you allow 2-4 business days for your order to be fulfilled before shipping.

Once your order has been processed and shipped, a secondary shipping confirmation email with tracking number will be sent to your inbox. If you have trouble receiving this email please check your spam folder first or visit our FAQs for additional help.

It is important to note some orders may require additional information from our shipping team in regards to address and/or payment confirmation. Please check your inbox for any follow up emails after your order is placed, to ensure your request is processed.

SHIPPING:

We offer worldwide shipping for all orders.

Shipping Times

Processing Time: 2-5 business days

Standard Shipping Time: 10-20 business days

Express Shipping Time: 3-5 business days

PS. For orders to South America and the Russian Federation, shipping may take more than 1 month due to transport and customs issues.

How much does shipping cost?

Free shipping on all products

What about customs?

We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive to your country.

Damages

designcustomproduct.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.